Policies

1. Privacy notice (UK GDPR)

Unity Healthcare Staffing Ltd (“we”, “us”, “our”) is a healthcare staffing provider registered in England & Wales (Company No. 16863419). We act as a data controller for personal information collected from clients, candidates, staff, and website users. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.1 What we collect

• Clients / provider contacts: name, job title, organisation, phone, email, service location(s), booking information.
• Staff / candidates: name, contact details, role, experience, availability, onboarding details and compliance records.
• Website and portal use: technical logs (IP address, device/browser info), security logs, and usage data where applicable.
• Communications: emails, messages, and call notes where relevant to service delivery or compliance.

1.2 Why we use it (purposes)

• To respond to enquiries, requests, bookings, and support queries.
• To provide staffing services (shift fulfilment, confirmations, scheduling, timesheets, invoicing).
• To recruit, onboard, and manage staff safely (including suitability checks).
• To meet legal and regulatory duties (including safeguarding and employment-related obligations).
• To secure our systems, prevent fraud, and maintain audit trails.

1.3 Lawful bases

• Contract – to perform or enter into a contract with clients or staff.
• Legal obligation – to comply with applicable laws and safeguarding duties.
• Legitimate interests – to operate a safe, effective staffing service (balanced against your rights).
• Consent – where required (e.g., certain marketing communications).

1.4 Where we store data

Information may be stored using secure systems and reputable cloud providers (including our application and database services). We apply appropriate access controls, password protection, and role-based permissions to protect confidentiality.

1.5 Sharing personal data

We may share data with:

• Client organisations where a candidate or staff member is placed or proposed (as relevant to the placement).
• Technology providers supporting our operations (hosting, email, database, security), under appropriate safeguards.
• Professional advisers, regulators, or authorities where required by law or safeguarding concerns.

We do not sell personal data.

1.6 Retention

We retain personal data only as long as necessary for service delivery, legal/regulatory requirements, and audit needs. Retention periods vary by data type and relationship. You may request more information by contacting us.

1.7 Your rights

• Access, rectification, erasure (in certain circumstances), restriction, objection, and data portability (where applicable).
• To complain to the UK Information Commissioner’s Office (ICO) if you believe we have mishandled your data.

To exercise your rights, contact us at info@unityhealthcarestaffing.co.uk.

2. Cookies

Cookies are small text files used by websites to help them function and to improve user experience. Some cookies are essential for basic functionality and security.

2.1 How we use cookies

• Essential: security, page navigation, and basic functionality.
• Performance/analytics (where enabled): helps us understand site usage and improve content and performance.

2.2 Managing cookies

You can control cookies through your browser settings, including deleting or blocking cookies. Note: blocking essential cookies may affect site functionality.

3. Website terms of use

3.1 General information

Content on this website is provided for general information only. While we try to keep information accurate and up to date, we make no warranties about completeness, accuracy, or suitability for a particular purpose.

3.2 No guarantee of staff or work

Website content does not guarantee staff availability for any booking, nor does it guarantee work or employment for candidates. All bookings and placements are subject to availability, compliance checks, and agreed terms.

3.3 External links

This website may contain links to third-party sites. We do not control and are not responsible for the content or practices of those sites.

3.4 Acceptable use

• Do not misuse the website or attempt unauthorised access.
• Do not upload or transmit harmful code.
• Do not use the website for unlawful, abusive, or fraudulent purposes.

3.5 Changes

We may update the website and these terms at any time. Changes are effective once published on this page.

4. Safeguarding policy

We are committed to safeguarding children, young people, and adults at risk. Safeguarding concerns are treated seriously and may be escalated in line with legal duties and local safeguarding arrangements.

4.1 Our commitment

• Promote safety, dignity, respect, and person-centred care.
• Act promptly on concerns, allegations, or incidents.
• Support a culture of openness and professional accountability.

4.2 Reporting safeguarding concerns

If you have an immediate risk of harm, contact emergency services. For safeguarding concerns related to our staff or services, contact us as soon as possible: info@unityhealthcarestaffing.co.uk or call +44 7542 123 984.

5. Equality, diversity & inclusion (EDI)

We are committed to fair and equal treatment. We do not tolerate discrimination, harassment, or victimisation on the basis of protected characteristics, including (but not limited to) age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex, and sexual orientation.

5.1 Our approach

• Fair recruitment and selection based on role requirements and suitability.
• Respectful communication and professional conduct.
• Reasonable adjustments where appropriate and feasible.

6. Complaints & feedback

We welcome feedback and take complaints seriously. We aim to resolve issues promptly and fairly.

6.1 How to raise a complaint

• Email: info@unityhealthcarestaffing.co.uk
• Phone: +44 7542 123 984

6.2 What to include

• Date/time and location (where relevant)
• Description of the issue
• Names of people involved (if known)
• Any supporting information
• Preferred outcome

7. Recruitment & compliance checks

We follow a structured recruitment and onboarding process designed to support safe care delivery. The exact checks vary by role and placement requirements.

7.1 Typical checks include

• Identity verification and right-to-work checks
• Role suitability checks and interview/assessment (where required)
• Employment history review and references
• DBS checks (including Enhanced DBS where applicable)
• Mandatory training evidence (as required by role/client)

7.2 Professional standards

Staff are expected to follow professional conduct, maintain confidentiality, arrive on time, communicate clearly, and comply with client policies while on placement.

8. Confidentiality & data security

We expect all staff to maintain confidentiality regarding service users, clients, and business information. We take reasonable steps to protect data through access controls, limited permissions, and secure systems.

8.1 Information handling

• Share information only on a need-to-know basis.
• Do not access or disclose service user information without authorisation.
• Report any suspected data breaches promptly.

9. Whistleblowing

We encourage staff and clients to report concerns about wrongdoing, unsafe practices, or risk to service users. Reports will be handled responsibly and, where possible, confidentially.

To raise a concern, contact: info@unityhealthcarestaffing.co.uk.

10. Modern slavery statement

Unity Healthcare Staffing Ltd is committed to preventing modern slavery and human trafficking in our operations and supply chains. We expect ethical conduct and lawful working practices.

10.1 Our commitments

• Right-to-work and identity checks as part of onboarding.
• Encouraging reporting of concerns via our whistleblowing approach.
• Working with reputable partners and providers.

11. Training & professional conduct

We promote ongoing development and professional standards. Staff are expected to uphold dignity, respect, and person-centred care at all times, following client procedures and role requirements.

11.1 Expectations

• Respectful behaviour and communication
• Safeguarding awareness and escalation of concerns
• Accurate record-keeping where required
• Adherence to infection prevention and control practices

12. Health & safety

We are committed to health and safety. Staff are expected to follow safe working practices, use appropriate PPE where required, and comply with client site policies and risk assessments.

12.1 Reporting incidents

Any accidents, incidents, near misses, or hazards should be reported promptly to the client manager and to Unity Healthcare Staffing Ltd.

13. Contact details

If you have questions about these policies or how we handle personal data, please contact:

Unity Healthcare Staffing Ltd
Email: info@unityhealthcarestaffing.co.uk
Phone: +44 7542 123 984
Trading Address: Unity Healthcare Staffing Limited, Plas Eirias Business Centre, Abergele Road, Colwyn Bay, LL29 8BF
Company Number: 16863419